Siobhan Byron, Forsythe Canada
Forsythe Canada has located its managed services business in Mississauga, from where it supports all managed service customers worldwide.
“Our general approach is helping customers to achieve business goals – improve performance, cost strategies, and risk mitigation. We factor these items in when delivering to our customers,” said Siobhan Byron, president of Forsythe Technology Canada.
In the Canadian space, security is seen as the most important. There’s a resurgence of the importance of security in the last year or so, and continuing demand for managed security services.
With more organizations looking at mobility, they’re realizing security is part of everything. If they’re not thinking about it proactively they’re taking a major risk.
Many firms are in the same situation about devices – reacting, and trying to catch up.
“We want to be the easy button... we’re with them as a trusted partner... providing implementation assistance,” Byron said. “We do as little or as much to fit their needs and help their businesses.”
In Manitoba Forsythe ran a security workshop. Demand was so great the company put on three, and filled them all.
“We’re also seeing SIEMs as a big area,” she said. “From a vendor perspective it’s changed considerably. It was too complex, or customers didn’t get the value they thought, and cost factors into that. They want to be able to check the box that they’re getting compliance reports and someone else is looking after it.”
Some organizations either didn’t know how to effectively handle or weren’t prepared for the volume of mobility demands and the number of incidents. Budgets have played a role in that. As have priorities. Maintenance and operational aspects aren’t cool areas of the business. They’re not the first tasks you pick to work on.
